📝Form Filling

Extract structured data from conversations using Kallia's memory API to automatically fill forms based on chat history.

Overview

Form filling with Kallia involves using conversation history to extract and organize information into structured forms. The memory API analyzes chat interactions to identify key data points for form completion.

Registration Form Example

Conversation Flow

import requests

# Simulate a registration conversation
conversation = [
    {"role": "assistant", "content": "Hi! I'd like to help you register. What's your full name?"},
    {"role": "user", "content": "My name is John Smith"},
    {"role": "assistant", "content": "Great! What's your email address?"},
    {"role": "user", "content": "It's john.smith@email.com"},
    {"role": "assistant", "content": "And your phone number?"},
    {"role": "user", "content": "My phone is 555-123-4567"},
    {"role": "assistant", "content": "What's your date of birth?"},
    {"role": "user", "content": "I was born on March 15, 1990"},
    {"role": "assistant", "content": "What's your current address?"},
    {"role": "user", "content": "I live at 123 Main Street, New York, NY 10001"}
]

Extract Form Data with Memory API

Best Practices

Conversation Design

  • Clear Questions: Ask one piece of information at a time

  • Confirmation: Confirm important details with the user

  • Natural Flow: Make the conversation feel natural and friendly

  • Error Handling: Handle unclear or incomplete responses gracefully

Memory Utilization

  • Context Preservation: Use the full conversation history for better extraction

  • Progressive Enhancement: Build up information over multiple turns

  • Validation: Cross-reference extracted data for consistency

  • Fallback: Have fallback questions if extraction fails

Data Quality

  • Validation: Validate extracted data format (email, phone, etc.)

  • Completeness: Check for required fields before form submission

  • Accuracy: Allow users to review and correct extracted information

  • Privacy: Handle sensitive information appropriately

Common Use Cases

Customer Registration

  • Collect personal information through natural conversation

  • Extract contact details and preferences

  • Build customer profiles from chat interactions

Support Ticket Creation

  • Gather issue details through conversation

  • Extract problem description and urgency

  • Collect user environment and context information

Survey Collection

  • Conduct surveys through conversational interface

  • Extract opinions and feedback naturally

  • Analyze sentiment and satisfaction levels

Lead Qualification

  • Qualify sales leads through conversation

  • Extract company information and requirements

  • Identify decision makers and budget information

Next Steps

Last updated